92pkt Privacy Policy

1. Introduction

92pkt ("92pkt", "we", "us", "our") operates the online gambling platform accessible at https://92pkt.net, including its sportsbook, 92pkt Casino, slots, crash games and all associated features (collectively, the "Platform"). 92pkt is committed to protecting the privacy and personal data of all players, visitors and other users ("you", "your") who interact with the Platform.

This Privacy Policy sets out in plain English — with appropriate legal precision — the categories of personal data we collect, the purposes for which we process that data, our legal bases for doing so, how long we retain it, with whom we share it and what rights you hold in relation to your personal data. This Policy applies to all users of the 92pkt Platform, including players based in Pakistan and other jurisdictions.

By registering an account or otherwise using the 92pkt Platform, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read together with 92pkt's Terms & Conditions and Responsible Gaming Policy.

2. Personal Data We Collect

2.1 Registration Data

When you create a 92pkt account, we collect the information you provide during the registration process, which may include:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (for age verification — 92pkt is strictly 18+).
• Email address and mobile phone number.
• Residential address, including city (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad) and postal code.
• Username and account credentials (passwords are stored in encrypted form only; 92pkt never stores plaintext passwords).

2.2 Identity Verification (KYC) Data

To comply with applicable anti-money laundering and know-your-customer obligations, 92pkt may collect:

• Copies of government-issued photo identification (e.g., Pakistani CNIC, passport).
• Proof of address documentation (e.g., recent utility bill, bank statement).
• Proof of payment method ownership (e.g., screenshot of JazzCash or Easypaisa account in your name).
• Selfie or video verification where required to confirm identity document authenticity.

2.3 Transaction and Financial Data

We record all deposit and withdrawal transactions processed through your 92pkt account, including amounts in PKR, timestamps, payment method references (e.g., JazzCash transaction IDs, Easypaisa references, HBL or UBL bank transfer references) and transaction statuses. We do not store full bank account numbers or payment card numbers on our servers.

2.4 Gameplay and Betting Data

We collect detailed records of your betting and gaming activity on the 92pkt Platform, including games played, bets placed and settled, session durations, wagering amounts, and game outcomes. This data is used for account management, dispute resolution, bonus tracking, responsible gaming monitoring and regulatory compliance.

2.5 Technical and Usage Data

When you access the 92pkt Platform, we automatically collect technical information including your IP address, device type and operating system, browser type and version, referring URL, pages visited on the Platform, timestamps of access, and session duration. This data is used for security monitoring, fraud prevention, platform performance optimisation and analytics.

2.6 Communications Data

We retain records of communications between you and the 92pkt support team via live chat, email and any other supported channel. These records are used for quality assurance, dispute resolution and regulatory compliance purposes.

3. How We Use Your Personal Data

92pkt uses the personal data we collect for the following purposes:

• Account management: Creating, maintaining and administering your 92pkt account.
• Identity verification: Conducting KYC checks to verify your identity, age (18+ requirement) and payment method ownership.
• Processing transactions: Handling PKR deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah.
• Providing platform services: Delivering sportsbook, casino, slots, crash games and other features to your account.
• Fraud and security: Detecting and preventing fraud, account takeovers, money laundering and other illicit activities on the Platform.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling and enabling responsible gaming tools including deposit limits and self-exclusion.
• Customer support: Responding to your queries, resolving disputes and processing complaints.
• Marketing communications: Sending you promotional offers, bonus notifications and platform updates by email or SMS, where you have consented to receive such communications. You may withdraw marketing consent at any time.
• Legal and regulatory compliance: Meeting obligations under applicable anti-money laundering, know-your-customer and gambling regulatory requirements.
• Platform improvement: Analysing aggregated usage data to improve Platform performance, game selection and user experience.

4. Legal Basis for Processing Personal Data

92pkt processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you have registered for and to fulfil our obligations under the 92pkt Terms & Conditions.
• Legal obligation: Processing required to comply with applicable AML, KYC and gambling regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security and responsible gaming monitoring, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time by contacting support or adjusting your account preferences.

5. Sharing of Personal Data

92pkt does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank and Bank Alfalah, solely to facilitate PKR transactions on your account.
• Identity verification providers: Third-party KYC and age verification services used to verify your identity documents.
• Game content providers: Software studios whose games are available on the 92pkt Platform, to the extent required for game delivery and fairness certification.
• Fraud prevention services: Third-party security and fraud detection platforms used to protect the integrity of the Platform and player accounts.
• Regulatory and law enforcement authorities: Where required by law, court order or regulatory instruction, we will disclose personal data to the relevant authority.
• Corporate successors: In the event of a merger, acquisition or sale of 92pkt's business or assets, player data may be transferred to the successor entity, subject to equivalent privacy protections.

All third parties with whom 92pkt shares personal data are required to process that data in accordance with applicable data protection laws and 92pkt's data processing agreements.

6. Payment Data Security

92pkt takes the security of financial data with particular seriousness. We do not store full bank account numbers or mobile wallet credentials on 92pkt's servers. Payment transactions are processed through the secure APIs of our payment partners (JazzCash, Easypaisa and supporting banks). 92pkt staff do not have access to your full payment credentials — only partial transaction references required for support and reconciliation purposes are accessible to authorised staff.

All financial data in transit between your device and 92pkt's servers, and between 92pkt and its payment partners, is encrypted using industry-standard TLS/SSL protocols.

7. Cookies and Tracking Technologies

7.1 What We Use

The 92pkt Platform uses cookies and similar tracking technologies (local storage, session storage, pixel tags) for the following purposes:

• Strictly necessary cookies: Required for the Platform to function — session management, authentication state, security tokens. These cannot be disabled without breaking core Platform functionality.
• Performance cookies: Anonymised analytics data used to understand how players navigate the Platform and identify areas for improvement.
• Functionality cookies: Remember your preferences such as language settings and display options.
• Marketing cookies: Used to understand the effectiveness of promotional campaigns. Only deployed with your consent.

7.2 Managing Cookies

You may control non-essential cookies through your browser settings. Blocking strictly necessary cookies will impair your ability to log in to and use the 92pkt Platform. Instructions for managing cookies are available in your browser's help documentation.

8. Data Retention

92pkt retains personal data for as long as necessary to fulfil the purposes outlined in this Policy and to comply with applicable legal and regulatory obligations. Specific retention periods include:

• Account data and gameplay records: retained for the duration of your account and for a minimum of five (5) years following account closure, as required by AML and gambling regulations.
• KYC documentation: retained for a minimum of five (5) years from the date of last transaction or account closure.
• Transaction records: retained for a minimum of five (5) years.
• Customer support communications: retained for a minimum of two (2) years.
• Marketing data: retained until you withdraw consent or request deletion, subject to legal holds.

After applicable retention periods expire, personal data is securely deleted or anonymised.

9. Data Security Measures

92pkt implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• SSL/TLS encryption for all data in transit between your device and 92pkt's servers.
• Encryption of sensitive data fields (including passwords) at rest.
• Role-based access controls ensuring that staff access personal data only on a need-to-know basis.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication available to all account holders.
• Intrusion detection and monitoring systems operating continuously on Platform infrastructure.

Notwithstanding these measures, no online platform can guarantee absolute security. You are responsible for maintaining the security of your own account credentials as outlined in the 92pkt Terms & Conditions.

10. Your Rights Regarding Personal Data

Subject to applicable law and regulatory constraints, you hold the following rights in relation to your personal data held by 92pkt:

• Right of access: Request a copy of the personal data 92pkt holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention obligations that may prevent full erasure.
• Right to restriction: Request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: Request your personal data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests or for direct marketing purposes.
• Right to withdraw consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the 92pkt support team via live chat or at [email protected]. We will respond to verified requests within 30 days. Complex requests may require an extension of this timeframe, which will be communicated to you.

11. Responsible Gaming and Personal Data

92pkt's responsible gaming programme necessarily involves processing of gameplay and account activity data to identify patterns associated with problem gambling. This processing is carried out on the basis of legitimate interests — specifically, our interest in protecting player welfare and complying with responsible gaming obligations. Players who have self-excluded from 92pkt are added to an exclusion register; processing of this data continues during and after the exclusion period to enforce the exclusion and prevent re-registration. Visit our Responsible Gaming page for full details of available tools and support resources.

12. Children's Privacy

The 92pkt Platform is strictly for adults aged 18 and over. 92pkt does not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been collected from a person under 18, that data will be deleted and the associated account closed immediately. If you believe that a person under 18 has registered an account on the 92pkt Platform, please contact us at [email protected] immediately.

13. Changes to This Privacy Policy

92pkt reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or Platform features. Where changes are material, we will notify registered players via email to the registered address or via a prominent notice on the Platform prior to the changes taking effect. The effective date at the top of this Policy will be updated on each revision. Your continued use of the Platform following notification of changes constitutes your acceptance of the revised Policy.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or 92pkt's handling of your personal data, please contact us:

• Live Chat: Available 24/7 on the 92pkt Platform — the fastest way to reach us.
• Email: [email protected]

We aim to respond to all privacy-related queries within 48 hours and to complete formal data subject requests within 30 days of receipt and identity verification.